Return/Exchange Policy

Return & Exchange Policy

At Jaipur Kurti, we are committed to making your shopping experience smooth and hassle-free. By placing an order on our website, you acknowledge and agree to the following Return & Exchange Policy.

Returns

• Returns can be requested within 7 days of delivery.
• Refunds are available only in cases of:
• Manufacturing defects.
• Incorrect product received.
• Incorrect size sent by Jaipur Kurti (different from the size ordered).
• In all other eligible return cases, a Credit Note with 90 days validity will be issued.
• Shipping charges and COD charges are non-refundable.

Return Process

• Contact Customer Support within 7 days of delivery:
• Phone: +91 9314966969 / +91 8078678116
• Email: care@jaipurkurti.com
• Share your:
• Order ID
• Reason for return/exchange
• Once approved, you may either:
• Ship the parcel yourself, or
• Opt for a Jaipur Kurti arranged pickup.

Return Pickup Charges

• Orders below ₹1,000: ₹99 pickup charge.
• Orders of ₹1,000 and above: ₹198 pickup charge.

Product Eligibility

Returned or exchanged items must be:

• Unused, unworn, unwashed, and undamaged.
• In original packaging.
• With all tags and labels intact.

Products failing the quality check will not be eligible for return, exchange, refund, or credit note.

Size Exchange

• Size exchange can be requested within 7 days of delivery.
• Size exchanges are free of pickup charges.
• Exchange is allowed only for a different size of the same product, subject to stock availability.
• If the requested size is unavailable, a Credit Note valid for 90 days will be issued.
• Only one size exchange is allowed per order.

Credit Note

• Credit Notes are valid for 90 days from the date of issue.
• Credit Notes will be issued within 48 hours after the returned product is received and successfully passes the quality check.

Important Instructions

• Please record a video while opening the parcel.
• Please also record a video while packing the return parcel.
• Mention your Name, Mobile Number, Email Address, and Order ID inside or on the return package.
• We recommend using a traceable courier service when self-shipping returns.
• Jaipur Kurti will not be responsible for parcels lost during return transit when shipped by the customer.

Wrong Product / Manufacturing Defect Cases

If you receive:

• A wrong product,
• An incomplete set,
• An incorrect size (different from the size ordered),
• Or a manufacturing defect,

please contact Customer Support within 7 days of delivery. Such cases will be reviewed and resolved by Jaipur Kurti as per applicable policy.

Important Notes

• Sale, clearance, or special offer products are not eligible for return or exchange.
• Returns are available only for domestic orders.
• Minor colour variations (up to 10–12%) due to screen settings, photography, or lighting conditions are not considered defects.
• Refunds, exchanges, or Credit Notes will only be processed after successful quality inspection of the returned product.

Order Cancellation

Orders can be cancelled by contacting Customer Support:

• Within 24 hours of order placement, or
• Before the order is handed over to the courier partner,

whichever occurs first.

Contact Us

Customer Support:
+91 9314966969 / +91 8078678116

Email:
care@jaipurkurti.com

Jurisdiction

All disputes shall be subject to Jaipur Jurisdiction only.